Widerrufsrecht

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and in its original packaging with all tags attached. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@troveshop.shop. Returns must be sent to:

Eduard Petrescu, Aspergmairstraße 46/10, 4550 Kremsmünster, Austria

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items For hygiene reasons, opened or used perfumes and personal care products cannot be returned. Custom or personalized items are also non-returnable. We cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges To exchange an item, return it and place a new order once the return is accepted.

European Union — 14-Day Cooling Off Period If your order is shipped within the EU, you have the right to cancel or return it within 14 days for any reason. The item must be unused and in its original packaging, with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at support@troveshop.shop.